dk games Privacy Policy

1. Introduction and Applicability

dk games is committed to protecting the privacy of its users' personal information. This Privacy Policy ("Policy") describes what information we collect, how it is used, and the steps we take to protect your information.

By creating an account or using the services on the dk games platform, you agree to the terms of this Policy. We encourage you to read our Terms and Conditions for the full rules governing use of the platform.

This policy has been drafted in line with applicable data protection regulations in Bangladesh and applies equally to all services provided through our website, mobile application and other digital channels.

2. What Information We Collect

dk games may collect the following types of information:

2.1 Information You Provide Directly

Information you provide when you register an account, make a deposit or contact us for support:

• Full name and date of birth (for age verification — only persons aged 21 or above may create an account)
• Mobile number and email address
• Username and password
• National ID or passport details (for identity verification)
• bKash, Nagad or Rocket mobile wallet number (for transactions)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Login time and navigation patterns on the platform
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Transaction records, amounts, timestamps and methods (bKash, Nagad, Rocket) at the time of deposits and withdrawals are stored for security and fraud prevention purposes.

3. Purpose of Using Information

Collected information is used only for the following specific purposes:

1. Creating, verifying and managing accounts
2. Processing deposits and withdrawals and maintaining transaction history
3. Age verification — ensuring that no one under the age of 21 can use the platform
4. Providing customer support and resolving issues
5. Detecting fraud and maintaining account security
6. Improving services and analysing user experience
7. Communications regarding bonuses, promotions and VIP benefits
8. Monitoring compliance with responsible gaming guidelines

We will never use your information outside the purposes stated in this policy or sell it to third parties.

4. Information Sharing and Disclosure

dk games does not sell, rent or exchange your personal information to any third party. Information may be disclosed in the following limited circumstances:

4.1 Service Providers

Only the necessary information may be shared with trusted third-party organisations engaged for payment processing, technology services and customer support. These organisations operate under our instructions and are bound to protect the information.

4.2 Legal Obligations

We may be required to disclose information in compliance with applicable laws in Bangladesh or valid directions from government authorities. In such cases, only the minimum necessary information will be disclosed.

4.3 Fraud Prevention

If suspicious activity related to account fraud or money laundering is detected, the necessary information may be disclosed to notify the relevant authorities.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the dk games website and app. Cookies are small data files stored on your device that help improve the user experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login status and ensure security.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyse platform usage patterns and improve services.

You can disable cookies from your browser settings, though this may limit some features of the platform.

6. Data Security Measures

dk games has taken multiple technical and organisational steps to ensure the security of your information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are stored in encrypted form.
• Firewalls and access controls are in place to prevent unauthorised access.
• An automated monitoring system remains active to detect suspicious activity.
• Only a limited number of staff have access to sensitive information — and only on a need-to-know basis.
• Regular security reviews and system updates are carried out.

However, no method on the internet is 100% secure. Therefore, keeping your account password confidential and changing it regularly is important for your own protection.

7. Data Retention Period

dk games retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.

• Information for active accounts is retained for as long as the account remains active.
• Transaction records may be kept for the applicable legal period even after an account is closed.
• Customer support communication records are retained for a set period for service improvement purposes.

Once the designated period has ended, information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information on the dk games platform:

8.1 Right to Access

You may request to know what information dk games holds about you. This request must be made through your registered email.

8.2 Right to Correction

If any information we hold about you is incorrect, please contact our support team to have it corrected. dk games offers 24/7 live chat and email support in Bangla and English.

8.3 Request for Deletion

In certain circumstances you may request the deletion of your personal information. However, we may need to retain some information due to legal obligations.

8.4 Request to Restrict Processing

In certain circumstances you may request that processing of your information be restricted. If you contact us about this, we will take appropriate action.

9. Protection of Minors

dk games strictly prohibits persons under the age of 21 from creating an account or using the platform. Age verification is mandatory at registration, and any account found to belong to a person under 21 will be closed immediately and the relevant information deleted.

If you believe that a minor's information has been collected by mistake, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Third-Party Links

If the dk games platform contains links to any third-party websites or services, the privacy policies of those parties will apply. By accessing a third-party site you fall under that site's policy, and dk games is not responsible for that.

For payment processing, the respective privacy policies of bKash, Nagad and Rocket apply. dk games shares only the transaction-related information necessary with these services.

11. Policy Updates

dk games reserves the right to change or update this privacy policy from time to time. If any significant changes are made, you will be informed via your registered email or a platform notification.

Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend checking this page regularly.

If you have any questions about changes to the policy, you may find relevant answers on our FAQ page or contact the support team directly.

12. Contact and Complaints

For any questions, complaints or information requests regarding this privacy policy, please contact the dk games support team:

• 24/7 Live Chat — in Bangla and English
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day. Your complaint will be resolved as quickly as possible.