dk games Terms and Conditions

1 Definitions and Introduction

These Terms and Conditions ("Terms") apply to the dk games platform and all its services. The terms used in this document have the following meanings:

• "Platform" — dk games's website, mobile application, and all associated digital services.
• "User" or "Member" — a person who accesses services through a registered account on dk games.
• "Account" — a member's personal profile on the platform, where their funds and activity are stored.
• "Bonus" — additional funds or rewards granted by dk games under specific conditions.
• "Wagering" — the requirement to place bets a set number of times before bonus funds become eligible for withdrawal.

By accessing the dk games platform or creating an account, you are considered to have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, please refrain from using the platform.

2 Eligibility and Registration

2.1 Age Requirement

To open an account on dk games and take part in any gaming or betting activity, you must be at least 21 years old. dk games may request a government-issued ID or other documents at any time for age verification purposes. If a minor fraudulently creates an account, that account will be closed and all deposited funds will be withheld.

2.2 One Account per Person

Each person may hold only one account. Creating multiple accounts under the same name, the same mobile number, or from the same device is prohibited. In such cases, all accounts will be closed and any bonuses will be forfeited.

2.3 Registration Information

All information provided at registration — name, mobile number, date of birth — must be accurate and complete. dk games reserves the right to close an account at any time if it was created using false information.

3 Account Management

3.1 Login Security

It is your responsibility to keep your username and password strictly confidential. Allowing anyone else to access your account or selling your account is strictly prohibited. If any unauthorized access occurs, notify the dk games support team immediately.

3.2 Account Funds

Funds deposited into your account are for use on games or betting at dk games. No interest applies to your account balance. dk games is not a bank; account balances are solely for gaming activity.

3.3 Closing an Account

A member may request to close their own account — contact support via 24/7 live chat or email in that case. Any eligible funds remaining before closure may be withdrawn, but unused bonuses will be cancelled.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

dk games currently accepts deposits via three mobile financial services: bKash, Nagad, and Rocket. The minimum deposit is ৳300 (three hundred taka). Each deposit request is verified before being processed.

4.2 Withdrawal Methods and Limits

Withdrawals are also made via bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally completed within 15 minutes to 2 hours, though this may take longer if additional verification is required.

4.3 Withdrawal Conditions

Your account must be fully verified before you can make a withdrawal. Withdrawals must be sent to the same mobile number used for the deposit. All applicable wagering requirements must be met before bonus funds can be withdrawn.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members at dk games receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 adds ৳1,200 in bonus funds, giving a total balance of ৳2,200. To withdraw this bonus, you must wager 15 times the bonus amount — that is, ৳1,200 × 15 = ৳18,000.

5.2 Weekly and Other Bonuses

Beyond the welcome bonus, dk games runs several regular promotions. The dk games weekly reload reward gives a 30% bonus (up to ৳6,000) on eligible deposits once per week, with 18x wagering. A special cricket deposit bonus gives 40% (up to ৳8,000) with 15x wagering. A daily slot bonus gives 50% (up to ৳5,000) once per day, with 20x wagering.

5.3 Bonus Terms of Use

• Multiple bonuses cannot be used at the same time while one is already active.
• Winnings earned from a bonus cannot be withdrawn until wagering is complete.
• The validity period starts as soon as a bonus is credited; any unused bonus will be cancelled once the period expires.
• dk games reserves the right to cancel bonuses if suspicious or abusive bonus activity is detected.

6 Gaming Rules

6.1 General Rules

Each game on the dk games platform operates according to its own rules. If a connection is lost during a game, dk games's server log will determine the final result. If a dispute arises over a game result due to a technical error, the decision will be based on server data.

6.2 Sports Betting

In sports betting, bets are settled after the result is announced. If a match is abandoned or not completed within the scheduled time, bets will be settled according to the standard rules. In a multi-bet, if one event is cancelled, that selection is removed and the remaining odds are used to calculate the bet.

6.3 Live Casino

Live casino games are played with a real dealer in real time. The minimum and maximum bet limits for these games are displayed separately at each table. In the event of a technical issue with the dealer or server, the applicable rules will be followed.

7 Prohibited Activities

The activities listed below are strictly prohibited on the dk games platform. Violating these prohibitions will result in permanent account closure and, where applicable, legal action:

• Creating multiple accounts or using another person's account.
• Using artificial or fraudulent methods to meet bonus conditions.
• Using software, bots, or automated methods to play games.
• Using the platform for money laundering.
• Exploiting technical vulnerabilities or errors in dk games.
• Harassing or behaving improperly toward other members.

8 Data Privacy

dk games treats the protection of members' personal information as a top priority. Full details of how your information is collected, stored, and used are set out in our Privacy Policy. By becoming a member, you are also considered to have accepted that policy.

All data transmitted on the platform is secured via SSL encryption. dk games never sells your personal information to third parties or shares it without authorisation.

9 Responsible Gaming

dk games believes gaming is a form of entertainment, and we are committed to ensuring it does not negatively affect any member's life. Under the dk games Responsible Gaming policy, members can set deposit limits, betting limits, or activate self-exclusion on their account.

If anyone under 21 manages to create an account for any reason, dk games will close it as soon as this becomes known. If you feel you may have a problem with gaming, please seek professional help — visit the Responsible Gaming page for more information.

10 Dispute Resolution

10.1 Filing a Complaint

If you have a concern about a transaction, game result, or account matter, contact the dk games support team via 24/7 live chat or email. Describe the issue clearly in Bengali or English, and include relevant dates, transaction numbers, or screenshots.

10.2 Resolution Process

dk games resolves each complaint through a proper investigation. The relevant account or transaction may be temporarily suspended while the investigation is ongoing. Server logs and data are the final basis for resolving disputes.

11 Service Suspension

dk games reserves the right to temporarily or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Failure to cooperate with identity verification or confirmation of information.
• Evidence of fraudulent activity, money laundering, or suspicious transactions.
• Gaining disproportionate winnings by exploiting a technical error.

All bonuses will be forfeited upon account closure. However, the return of legitimately deposited funds will be decided on the basis of the investigation.

If the service is temporarily disrupted due to routine maintenance or an unexpected technical issue, dk games will work to restore it as quickly as possible. dk games will not be liable for any such disruption.

12 Changes to Terms

dk games reserves the right to change, amend, or update these Terms at any time. Members will be notified in advance of significant changes via email or live chat.

Continuing to use the platform after updated Terms have been published means you have accepted the new Terms. We therefore recommend visiting this page regularly.

To learn more about dk games, read our About Us page, which contains details about our goals, values, and our commitment to members.

If you have any questions about these Terms, our 24/7 support team is ready to help in both Bengali and English. Contact us via live chat or write to us at [email protected].